I have booked 2 cruises and Donna looked after my flights that Ryan had booked for me . Donna will be the first person that I will be speaking to regarding my upcoming flights to Canada and the USA . Employ more people like Donna Moore excellent customer service!
Kim L
Great communication, good fares, personal service
Sarah G
Donna Moore has assisted me with my last two bookings through First Class travel and has provided exceptional, outstanding service on both occasions. I was blown away with the level of service- such a rarity. Donna’s knowledge and advice regarding travel is top notch - a true professional. I highly commend Donna.
Jennifer B
Friendly, helpful and professional. I was impressed
with the speed of service, without compromising quality.
Claude G
Friendly and responsive service. Very pleased with the outcome of a very competitive price for Business Class air travel . Special thanks to Donna for attention to detail and quality personal service.
William G
Donna was an absolute pleasure to deal with. She understood our needs very well and she acted promptly and efficiently in securing tickets to Europe we were very happy. Thank you Donna
Thena K
We have had a fantastic trip to Europe with the help of Sandro of First Class.com.au. There were no issues with the overall trip. Thai airways and Turkish airlines business class were fantastic and we were well looked after.
Thank you Sandro.
Gabriel G
Donna at First Class Travel is an absolute jewel. I initially enquired about a Qatar fare to Toulouse and return in 2025, and she worked tirelessly to find a suitable package with Qatar and other airlines so as to realise our fairly complex plans. Just after the Christmas break Donna, still thinking about us and how she could make it happen, found and proposed the perfect combination of flights at a very excellent price - which we of course grabbed!! I can't speak highly enough of Donna. She is totally professional, tenacious in sourcing alternatives and solving problems, and absolutely charming. She is an asset to First Class Travel and we're very appreciative of her sterling work on our behalf. Thank you, Donna.
Lesley C
We have used FirstClass a few times now for our corporate and personal bookings. Despite requesting several changes to our dates and destinations, Cynthia and Tina were both fantastic in meeting our requests. Great service and very helpful!
George D
This the second time we have used First Class Travel to book our overseas business class holidays. The service from Tina and Cynthia is exceptional and I would highly recommend them to anyone looking to book their personal or business travel needs.
John F
Thank you very much for the marvellous service you have given us
Lai T
I’ve had the pleasure of being a customer of Rob’s over the past few years. Although previous inquiries did not result in a purchase, Rob always provided exceptional customer service. Recently, I was able to proceed with his quote for six business-class return flights to Istanbul.
In all our interactions, Rob has been consistently professional, prompt, and courteous. I’ve thoroughly enjoyed dealing with him and would happily recommend his services to friends and family.
Michael C
Thank you very much for your fantastic and excellent help about the successful conclusion of the booking aspects of this Asia trip.
I have truly appreciated your clear communications and understanding of requirements , followed by your prompt and timely actions.
Your excellent services throughout have made all steps so easy to get to this stage Your valuable suggestions, advice, feedback and updates
have been so beneficial to us.
Thank you very much for all your Excellent and Fantastic help.
Sylvio J
Cynthia and Tina can tune into what you need. They always come up with great solutions. They have helped me many times.
Ralph D
Very efficient service from Donna. Entire trip went very smoothly. Thankyou - will use you again!
Barbara P
Donna was amazing - thanks Donna.
Naomi C
First time using FirstClass to arrange our flights and I couldn't be happier with the service provided by Donna. I cannot wait to book our next holiday through them.
Colleen S
Recently booked a trip with Donna who was fabulous! These were flights that were on an unusual itinerary for a trip from Australia to Hong Kong via Morocco, so not the easiest flight path. Donna found a number of options and booking was made easy.
Many thanks Donna!
Peta L
Fantastic. booking experience with Donna. eventhough there was a lot of pressure to issue tickets quickly.
Kumar V
Donna's professionalism steered us towards the best fares and prices for our upcoming trip. Her friendly and knowledgeable advice made for a pleasurable experience. It's our 4th trip with Firstclass.com and we will continue to book with them into the foreseeable future.
Mark L
Donna Moore was outstanding in ensuring we had a trouble-free and amazing first-class round trip on JAL. I understand her herculean effort to address an issue with an incorrect surname on my booking before our return flight through Paris was a nearly impossible task. But she did it, and I was able to fly home without effort or stress.
We thoroughly enjoyed our first-class experience on JAL and highly recommend it. We were looked after so well on each leg, and their airport lounges were amazing.
Thank you Donna, FirstClass.com.au, you are amazing, and Tina, well done for having such an accomplished team manager.
Schelly G
(re. Bocelli concert) Our stay was superb, super relaxing, dinner was great, limo to the concert was a great Merc Benz. I went to his concert 10 years ago, I enjoyed it, this time, it's even better, it has evolved over time, weather was perfect. Bocelli, other singers, and dancers were superb. Car park and entrance were vastly improved with great organization. The evening was very romantic, with beautifully dressed women and
handsome italian men. There are more Italian audience this time. Totally recommend this tour! Thanks for organising it Tina!
Ray F.
Donna was great. Quick, efficient and helpful. Had problems earlier with someone else. Luckily changed to her
AJK
Donna at First Class was super speedy, efficient and friendly, explaining any potential details to be aware of. Thank you!
Judi P
Donna was very helpful and professional
David S
Donna made it so easy and was very efficient. I would thoroughly recommend her to anyone.
Mary H
Donna at FirstClass was great our trip went smoothly with no hicups
Gareth E
We found Sandro extremely helpful and knowledgeable even though it was such a busy time for him with the war in Iran going on. We were re-routing as we had booked an Etihad flight for June but did not want to take the risk.
Ann J
Donna was excellent - efficient and informed. Just what I need for business travel.
Amy B
Excellent and thoughtful help, advice and service. Recommended
Robert D
I would highly recommend First Class Travel for your holiday experience. Sandro Eshu was incredibly helpful with finding special offers for me, and with cancelling bookings and re-routing when the airline changed my flight times. Nothing was a problem. Definitely a first class experience for me!
Linda H
Donna is great to deal with
Russell P
Sandro was able to source great flight connections and worked tirelessly to achieve this. He was so obliging and friendly and I have now recommended him to 2 other people I know who travel frequently on business and as well as personal travel. I felt I could recommend him personally without any concerns. I will be contacting him again for future plans.
Kate S
Great organisation skills and options from Donna, everything was booked immediately. Very happy.
Sarah G
Sandro Was very helpful from my first enquiry, right through to the final days before departure. I had occasion to call or email him on several occasions with various questions and he answered them all quickly and efficiently. he seemed very knowledgeable and handled everything very professionally. This was the best service I have ever had from a travel advisor and I would not hesitate to recommend your services to anyone.
Sam T
Responsive, nothing too much trouble
Tom B
Donna went above and beyond; I hope my flight is as smooth as the service provided. First Class.
Cara W
Donna was outstanding in helping me to quickly and easily book my return flight to London to see the cricket.
Nick S
Have used First Class for several years and the recent experience with Rob M has been consistent with all previous engagements. The team at First Class are very professional, efficient, helpful and responsive. I have no hesitation in recommending First Class and in particular Rob M to my friends and colleagues.
Terry L
You are the most efficient and attentive travel agent we have used in 40 years of travel.
Ross H.
Sandro was very helpful and efficient, also prompt to get back to me. He was very clear in his communications and worked hard to give me what I needed. He was a pleasure to deal with.
Thank you, Sandro!
Claire O
Appreciate the prompt and professional service provided by Donna Moore.
John M
Wonderful service. Within minutes Donna had found exactly the flights that suited me Sydney Paris return and I had booked and paid within 45 minutes. All done in the friendliest of manners.
Keith B
Ms Moore was extremely professional in her approach to finalising our airfare requirements, giving options as requested, and advice as needed. I have had problems with other employees in previous years but I have nothing but praise for Ms Moore's attitude and ethics. In this instance, I cannot suggest anything which would have improved this service.
Brian S
Sandro was very helpful and courteous and organised everything quickly.
Sam T
Donna found us an exceptional business class airfare. She answered loads of questions promptly so that we could make a quick decision and make the booking. Very impressed!
Louise B
Robert and First Class travel are always very helpful and understanding. We greatly recommend them
Philippa B
Everything went smoothly - Qatar was wonderful - Rob was very professional facilitating my changes.
Jo P
I was referred to FirstClass by very trusted friends who travel constantly for business. I had become used to booking directly with airlines, but it was a load off my mind to hand it all to my highly knowledgeable and attentive agent, Donna Moore. I always dealt with Donna, even on Saturdays. She negotiated special deals right up to the day of ticket issue. Outstanding service strongly recommended.
Richard K
Great service - very responsive and creative in looking at options for us
Alastair S
Donna was great - she listened carefully to my preferences and found me exactly what I needed with quick turnaround. Very highly recommended.
Travis M
Outstanding as always. FirstClass.com.au are totally responsive and reliable at delivering a good result for us continually.
Ronald P.
Donna is everything you could wish for in a travel agent. She’s technically very knowledgeable flexible responsive and given the complexities of travel arrangement she’s very patient.
What could we improve upon? Not a thing.
Donna E
Donna at First Class Travel is fantastic!
Fast and efficient - nothing left to chance!
Has travelled us on 3 occasions.
Claire R
Would highly recommend have been dealing with Donna Moore and cannot praise her highly enough nothing was too much trouble excellent service.
Angela F
Jay was amazing
Rang me the next day and listened to what i wanted and delivered
Made excellent recommendations and in 6 hours it was all organised to fly away two days later and he helped me avoid the Middle East as i couldnt afford to get stuck there
Great service. He will be getting my business in the future
David B
Donna was so helpful and attentive to all details. We will be using her in the future
Graham S
Donna picked up our travel plans halfway through the process due to changes with staff. Through flight changes due to cancellations and reorganising another flight Donna was ever the professional, always responding to calls and emails promptly. We highly recommend Donna and FirstClass travel for assisting you with all your travel plans and bookings.
Dianne F
excellent attention to detail and service. Thanks Donna!
Steve M
His willingness to explore all possibilities without making me feel like a nuisance.
Henk S
Great service. Found flights that we couldn't access by ourselves. Thanks Donna.
Anthony C
so easy.. helpful suggestions.. efficient follow up to queries
Jennifer G
Words cannot describe Donna at First Class. She is simply amazing. She is very experienced, knowledgeable and is brilliant when it comes to travel plans and you can travel with the knowledge she has everything covered.
All our trips will be done through her in the future and I cannot recommend her highly enough.
Thank you Donna, we absolutely loved our trip!
Colleen P
My time of travel was not ideal the war in Iran leading to cancelled flights and for myself the almost impossible task of getting on to flights with such short notice. Donna at First Class Travel was extremely helpful spending a great deal of time to find and present different dates and travel possibilities close to my required travel dates. I have since returned to Australia and the flights Donna managed to book for me were as seamless as they could be during this unsettled time for aviation. I have no hesitation using First Class Travel and very much look forward to the assistance of Donna and her team for future travel plans.
Maude S
Most helpful all was very eazy
Glyn M
I wanted to have a luxury experience to celebrate my 70th birthday and Donna Moore was amazing. She is very knowledgeable and Responds quickly to questions asked. She managed to book me on a Ponant Kimberly Cruise and accommodation both ends. Sadly, I had to cancel due to a back injury and Donna was so lovely giving me all the necessary information for my Travel Insurance claim. Definitely a 5 Star experience.
Julianne E
Efficient and courteous. Recommended without reservation.
Peter S
I have been using First Class.com.au for at least 20 years. Tina Tong and her team have ALWAYS delivered a First Class service and her team are polite and clever. I have absolutely no hesitation in recommending the team to my friends. Tina always goes above and beyond to make things work.
Maree M
Donna was really really helpful and responded so quickly. She is great - a reason why I will use First Class again
Johnny G
Amazing team who will go with as much or as little information and pull together a full itinery for approval, then book it, follow up, monitor and advise of any changes. I ONLY use FirstClass for my travel now!
Ian J
Our travel agent Robert, was always available to help, and was extremely efficient . Service was truly “first class” and we would have no hesitation in recommending them.
Hazel P
Used pre-Covid and always very happy. Venturing overseas again at last and same impeccable service.
Margaret C
I have had two bookings in the last couple of weeks. Rob was very prompt and efficient. service was greatly appreciated, and two bookings made.
Carol G
Rob listened to my (somewhat complex) needs and wishes, and provided me with great options, all of which were very tempting. This is the second time I've used First Class, and I will certainly be back again!
Lorellie B
Donna was outstanding
Francis D
Donna has been incredible at helping me organise two big family holidays this year. She has been so willing to assist in every enquiry and answer any and every question that I have. I will highly recommend her to our friends and family. Cannot fault Donna!
Danielle R
Donna at First Class Travel has found us some great deals over the years and always been an amazing help when we’ve had to change plans or dates etc. We will always be emailing her for our next trip, she is now our go to! :))
Vanessa C
Sandro Eshu from FirstClass Travel made our trip extremely easy and was responsive to our needs (and uncertainties in these uncertain times). He found a great Business Class fare to Europe which had the added bonus of a couple of free nights' of accommodation in Istanbul. We have used FirstClass Travel on a number of occasions over the years and cannot fault their efficiency and help. They will continue to be our "go to" place for future holidays. I can't recommend them highly enough.
Klari
Donna Moore is extremely helpful and efficient. Highly recommend
Michael G
Donna was exceptionally good in arranging a complicated flight/stay from Sydney to Paris via Istanbul. Within literally 30 minutes, everything was explained, booked and paid for. I just sat back and relaxed, which I guess is how it should be.Thanks a lot Donna
Tony B
Perfect !! Lock it in Tina !!
Top of the class for you !!
Niall H.
Donna is First Class. Excellent service. Only thing to improve would be to clone Donna!
Barry K
Donna has repeatedly done a terrific job in securing good flights that meet our requirements and then the seats. Donna is very experienced and her advice on what can be achieved and what may be difficult is excellent and greatly valued. Using Donna helps save a lot of time and gets us to the booking quickly. We recommend Donna.
Robert B
Donna Moore was wonderfully helpful to book international and overseas domestic travel for a business trip- all extremely efficiently and exactly as i specified - would use again without hesitation
Duges M
Friendly, courteous & very very timely and reliable
Dennis R
