Image Credit – The Frames Retreats, SA

Join Our Growing FirstClass Team

FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries and holiday packages worldwide.
We are a passionate, dedicated, fun and supportive team where you will work with some of Australia’s best industry sales people, luxury suppliers and reputable trade partners. Join us in our commitment to remain the top independent agency in Australia.

 

FirstClass-Family

Our business is growing and we are expanding our team in the in the Parramatta and Sydney CBD offices and are looking for some talented travel professionals to join our award-winning team.

Who are we looking for?

    What We Offer

    You can expect to receive cutting edge training to develop your skill set as a sales person and travel specialist, with support to grow yourself personally and professionally in line with the company.

    We promote an inclusive, flexible and balanced workplace where evolving opportunities for our staff play an essential role in the day-to-day operation of the company.

    We offer a competitive salary package, with flexible work options across our offices or the opportunity to work from home after your training period, as well as performance based bonuses.

    We encourage team participation in exclusive sales incentives and you’ll get the opportunity to travel on luxury famil in partnership with our extended trade family. You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.

     

    Product Coordinator – Travel Industry

    The Company
    FirstClass.com.au is a reputable, award-winning, luxury travel agency established in 2003. We cater for high-end, discerning travellers creating worldwide, tailor-made holiday itineraries and leisure holiday packages.

    The Role
    We are looking for a competent, dedicated and well-organised Product Coordinator to load and manage updates and enhancements of our website’s high-end travel products in WordPress. You will also assist the marketing team in sourcing new products for luxury travellers.

    Skills & Experience

    Essential skills:
    • Excellent grasp of the English language
    • Fine attention to detail
    • Superb organisational skills

    Preferred skills:
    • Previous experience in a similar role, in the travel industry
    • Experience with WordPress
    • Previous experience with Photoshop
    • Basic HTML knowledge

    Why Join FirstClass.com.au?

    You will receive:
    • Training in word press content management
    • Training in luxury travel product
    • Open communication with management and the travel team
    • A dynamic technologically advanced company which embraces new challenges and constant innovation
    • A group of motivated, result driven, fun loving high achievers to work with
    • Lots of opportunities to explore the world in style
    • Scope for career advancement in various fields of your choice
    • Full time or part time employment. (you must be able to work minimum four days a week, hours can be flexible)
    • A competitive salary

    Based in the Parramatta office with the option to work in the Sydney CBD office and on occasion from home.

    To be considered for the role of Product Coordinator, please forward your resume along with a cover letter stating briefly:

    • Your previous experience in the travel industry and in particular with product loading or coordination
    • Relevant experience with Photoshop and any previous GDS/CRS system experience
    • Your greatest career achievement

    We look forward to hearing from you!

    You must be an Australian Permanent Resident with working rights to apply for this position.

    apply-now
     

    Reward Travel Team Manager

    FirstClass.com.au is establishing a new brand PointsAdvisor to help our clients using reward points for predominantly first and business class flights.

    The Role

    We are seeking a Travel Team Manager to lead a new brand of First Class Travel Team to assist our first and business class clients to book redemption flights with airlines or other luxury travel partners.

    Benefits

        • Be part of a dedicated, fun, caring and passionate team in building a startup venture
        • Excellent salary and bonus package with unlimited earning capacity
        • Excellent opportunities for career advancement
        • Ongoing training and professional development opportunities
        • A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations

    Skills and Experience

        • Minimum of 12 months experience managing a travel team
        • Strong time management and deadline prioritisation ability
        • Demonstrated experience in sales and working towards targets/KPIs
        • Experience with airline loyalty programs and redeeming flights
        • Strong numerical and analytical skills
        • Exceptional written, verbal and interpersonal communication skills

    Apply

    To be considered for this amazing opportunity to be part of the First Class Group, please forward your CV and cover letter stating:

        • Three reasons why you are interested in this role
        • Three reasons why you should be hired
        • Three of your highest achievements
        •  Your experience in retail travel or redemption flights (up to 50 words)

    apply-now
     

    Travel Specialist

    Job Description

    As part of FirstClass.com.au’s award winning sales team, the Travel Specialist will provide our clients with first class service of their luxury travel needs.

    Responsibilities

    Organising first/business class flights and amazing holidays for discerning clientele from first point of contact through to travel and beyond
    Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship

    Qualifications

    You are a results driven sales person with great customer service skills, passionate about travel and familiar with a variety of luxury air, cruise and land products. Dedicated, flexible and willing to take initiative, you are a great team player who can easily communicate and interact with your customers and colleagues.

    Skills and Experience

        • 2 years experience in travel sales, retail preferred
        • Excellent English, both written and oral
        • Solid organisational skill
        • Strong attention to detail

    To be considered for this amazing opportunity to be part of the FirstClass group, please forward your cover letter (outlining experience working in the retail travel environment and any experience working towards targets/KPIs) and resume now via the link below.

    apply-now


    Cruise Specialist

    Job Description

    As part of FirstClass.com.au’s award winning sales team, the Cruise Specialist will provide our clients with first class service of their luxury travel needs.

    Responsibilities

    Organising amazing luxury cruise holidays for discerning clientele from first point of contact through to travel and beyond
    Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship

    Qualifications

    You are a results driven sales person with great customer service skills, passionate about cruising and familiar with a variety of luxury air and land products. Dedicated, flexible and willing to take initiative, you are a great team player who can easily communicate and interact with your customers and colleagues.

    Skills and Experience

        • 2 years experience in cruise sales, retail preferred
        • Excellent English, both written and oral
        • Solid organisational skill
        • Strong attention to detail

    To be considered for this amazing opportunity to be part of the FirstClass group, please forward your cover letter (outlining experience working in the retail travel environment and any experience working towards targets/KPIs) and resume now via the link below.

    apply-now


    Apprentice Travel Consultant

    Job Description

    This role is ideal for a recent school-leaver and the Apprentice Travel Consultant will provide support to our FirstClass.com.au’s award winning sales team, while training to become a fully qualified travel specialist.

    Responsibilities

        • Being the first point of contact for all walk in and phone enquiries
        • Managing a busy phone board
        • Responsible for ordering stock
        • Sending out travel documentation
        • Assisting consultants with arranging travel requirements like car hire and travel insurance
        • General office maintenance
        • General filing duties

    Qualifications

        • Recent school leaver with Year 10 School Certificate or higher education

    Skills

        • Good communication skills
        • Embrace new challenges
        • Motivated and results driven
        • Dedicated, flexible and willing to take initiative

    To be considered for this amazing opportunity to be part of the FirstClass group, please forward your cover letter (including an overview of recent school results) and resume now via the link below.

    apply-now

     

    Personal Assistant

    Job Description

    An accomplished travel consultant looking for a new challenge?
    We need a motivated, dynamic and responsible PA to assist the Managing Director and her retail operations team, and web development team.

    You Have:

    • Proven record of being a successful travel consultant
    • Proficiency in retail travel bookings, including flights
    • Dedication to work and desire to constantly improve yourself
    • High work quality standard, excellence being your benchmark
    • Well developed organisational and time management skills
    • Excellent listening skills with attention to detail and accuracy
    • High efficiency which requires clarity and creativity
    • Ability to cope with pressures and a mature, calm constructive problem-solving style
    • The highest standards of integrity and confidentiality
    • A flair of building excellent rapport with VIP clients, operational team, supplier and all walks of life
    • Excellent written and verbal skills, good analytical skills and sound judgment, confidence in dealing with all aspects of correspondence
    • Proficiency in Microsoft Office including Excel, Word, Outlook, and internet

    Desirable Qualities:

    • Experience on Amadeus, Tramada, Myob
    • Experience in web admin, web development
    • Experience in marketing

    Enthusiasm and going the extra mile will be highly prized as you take full ownership of tasks and operate in our dynamic environment.

    We Offer:

    • Training on travel consulting for first class travellers
    • Training on web project management
    • A dynamic technologically advanced environment which embraces new challenges and constant innovation
    • Opportunity to work with a group of motivated, result driven, fun loving high achievers
    • Lots of opportunities to explore the world in style
    • Large scope for career advancement in various fields of your choice

    To be considered for this amazing opportunity to be part of the FirstClass group, please forward your cv and cover letter stating BRIEFLY

    • Two reasons why you are interested in this position
    • Three reasons why we should hire you
    • Your experience in retail travel or web development if any (up to 50 words)
    • Three of your highest achievements; together with your resume.

    apply-now

    Internship or Work Experience

    Job Description

    We offer internship or work experience in Accounting, Travel Consulting, Web Content Management, Web Development, Web Design, Web Marketing, Social Media Marketing.

    We could offer a position in a relevant field after completion with satisfactory performance.

    You Will

    • Get training in chosen field
    • Have open communication with travel team and management
    • Work at a dynamic technologically advanced company which embraces new challenges and constant innovation
    • Learn from a group of motivated, result driven, fun loving high achievers
    • Have large scope for career advancement in various fields of your choice

    We have an office in Darling Harbour and one in Parramatta. You maybe required to participate in either of the locations.

    To be considered for this amazing opportunity, please forward your cover letter stating BRIEFLY

      • Which role you need work experience or completing internship in
      • Two reasons why you are interested in this position
      • Two reasons why we should offer this to you
      • Two of your highest achievements, together with your resume

    apply-now

    Full Stack Web Developer

    Job Description

    We have on going maintenance and development on FirstClass.com.au and FirstClass.Travel, as well as few startup projects which require an experienced proficient web developer using word-press and themes, some using woo commerce.

    We are looking for an excellent word press developer, who meet the following

    Technical Requirement:

    PHP, NodeJS
    MySQL, MongoDB
    HTML and CSS SASS
    Javascript JQuery
    Bootstrap, CSS Grid, etc.
    Experience with GitHub
    AWS
    REST APIs
    WordPress Theme Plugin Development WooCommerce
    Bespoke WordPress Themes and Plugins
    Custom Fields and Taxonomies
    Experience with basic on-page SEO
    Experience with email software like Mailchimp and Sendy
    Experience with mockup software and designing websites
    Experience with Configuring Google Analytics and Tag Manager

    Fluency in the English language and excellent communication skills are essential for this position.
    You must be and Australian Permanent Resident to apply for this position.
    It is an advantage if you have experience or are able to coach the beginners to learn word press programming.
    You will be working with a part-time project manager based in the US.
    Our office is based in Sydney CBD.

    Your rewards:

    • Excellent salary and bonus package with unlimited earning capacity
    • Be Part of a Dedicated, Fun, Caring and Passionate Workplace
    • Excellent opportunities for career advancement

    To be considered for this amazing opportunity to be part of the FirstClass group, please forward your CV and cover letter stating BRIEFLY:

    • Your general IT experience
    • Your latest word press or woo-commerce projects (the part you are in charge of)
    • Three reasons why we should hire you
    • Three of your highest achievements

    We look forward to hearing from you!

    apply-now


     

    Digital Marketing Assistant

    Job Description

    We are seeking a motivated, dynamic and responsible digital marketer and social media specialist to support our marketing goals, promote multiple businesses and establish our influence on social media.

    Initially, the role would be part-time 10-15 hours per week with a view to increasing  to full time if desirable

    You will work with our CEO on initiatives and the implementation of our marketing plans.

    you will be responsible for some of the following areas:

    • Build online presence across websites, landing pages, forms and other online content
    • Create and execute integrated campaign activities including, but not limited to, direct marketing, copywriting, advertising and digital asset management
    • Identify and implement improvements to digital platforms, based on data-driven analysis and business needs, to optimise functionality, engagement and conversion performance


    Ideally, you will have high-level proficiency required in:

    • Google products including Analytics, Search Console, Adwords, Tag Manager
    • Facebook, Instagram, YouTube, LinkedIn
    • Curating new audiences & building on existing

    Skills and Qualifications

    • Dedication to work and desire to constantly improve yourself
    • High work quality standard, excellence being your benchmark
    • Well developed organisational and time management skills
    • Excellent listening skills with attention to detail and accuracy
    • High efficiency which requires clarity and creativity
    • The highest standards of integrity and confidentiality
    • Excellent written and verbal skills, good analytical skills
    • Proficiency in Microsoft Office including Excel, Word

    Desirable Qualities:

    • Experience in WordPress admin
    • Experience in SEO
    • Experience in creating newsletters in Sendy
    • Basic HTML & CSS, Adobe InDesign, Photoshop

    Enthusiasm and going the extra mile will be highly prized as you take full ownership of tasks and operate in our dynamic environment.

    Perks & Pay

    • A dynamic technologically advanced environment which embraces new challenges and constant innovation
    • Opportunity to work with a group of motivated, result-driven, fun-loving high achievers
    • Flexible working hours and locations
    • Lots of opportunities to explore the world in style
    • Large scope for career advancement in various fields of your choice

    To be considered for this amazing opportunity to be part of the FirstClass group, please forward your cv and cover letter stating BRIEFLY

    • Three reasons why you are interested in this position
    • Three reasons why we should hire you
    • Your experience and result in digital and social media marketing (up to 50 words)
    • Three of your highest achievements; together with your resume.

    apply-now

    Digital Marketer

    About the role:

    We are seeking a bi-lingual, digital marketer fluent in English and Mandarin (both written and verbal). The ideal candidate will be highly motivated with strong initiative and a can-do attitude to grow our business in new markets, support our marketing goals, promote multiple businesses and increase our presence on social media.

    Reporting to the CEO you will work on marketing initiatives and implementation of our marketing plans.


    About the Company:

    Firstclass.com.au is an established leader in luxury travel for over 18 years. Providing holiday packages to discerning travellers in the luxury market. This position will work within high-end Chinese Markets for the travel side of the business and also assist with marketing activities for our other businesses within the health and homeware industries.


    Responsibilities include:

    • Assist managing multiple online eCommerce businesses within tourism, health and homewares
    • Expand our online presence for high end Chinese travellers across Chinese marketing or social media platforms
    • Create and execute integrated campaign activities including, but not limited to, direct marketing, copywriting, advertising and digital asset management
    • Identify and implement improvements to digital platforms, based on data-driven analysis and business needs, to optimise user experience, engagement and conversion


    Skills and Qualifications

    • Experience with search and social media marketing
    • Web administration for product management
    • Proven experience curating new audiences & building on existing
    • Excellent work ethic
    • Strong organisational and time management skills
    • Excellent attention to detail and accuracy
    • Highly creative with the ability to think outside the box
    • The highest standards of integrity and confidentiality
    • Excellent written and verbal skills in English & Mandarin
    • Sound analytical skills
    • Proficiency in Microsoft Office including Excel, Word

     

    Desirable Qualities:

    • Knowledge of the Chinese tourism operators
    • Knowledge of Australian domestic tourism products including destinations, hotels and attractions
    • Experience in WordPress admin
    • Experience in SEO
    • Ecommerce Online Store Operation Experience
    • Basic HTML & CSS, Adobe InDesign, Photoshop

    Enthusiasm and going the extra mile will be highly prized as you take full ownership of tasks and operate in our dynamic environment.

     

    What’s in it for you?

    • A dynamic technologically advanced environment which embraces new challenges and constant innovation
    • Opportunity to work with a group of motivated, result-driven, fun-loving high achievers
    • Flexible working hours and locations
    • Lots of opportunities to explore the world in style
    • Large scope for career advancement in various fields of your choice

     

    To be considered for this amazing opportunity to be part of the FirstClass group, please forward your cv and cover letter stating BRIEFLY

    • Three reasons why you are interested in this position
    • Three reasons why we should hire you
    • Your experience and result in digital and social media marketing (up to 50 words)
    • Three of your highest achievements; together with your resume.

    We look forward to hearing from you!

    apply-now
     

    E-Commerce Store Manager

    About the role:

    We are seeking a bi-lingual, E-commerce Store Manager fluent in English and Mandarin (both written and verbal) . You have managed sales and strategies used to conduct digital and retail sales and conversions. The ideal candidate will be highly motivated with strong initiative and a can-do attitude to grow our business in new markets and increase our presence on social media.

    Reporting to the CEO you will work on marketing initiatives and implementation of our marketing plans.


    About the Company:

    This position is predominantly for our start-up companies in the health and homeware industries. In addition, you may be required to assist with other business ventures under our brand. 


    Responsibilities include:

    • Daily monitoring and management of our online and retail stores
    • Executing ad campaigns across search engines, social media platforms and EDM’s
    • Researching and implementing the latest digital marketing strategies to achieve maximum sales growth
    • Increasing website traffic and sales across all platforms including social media
    • Improving user experience to increase website traffic and sales
    • Managing site development
    • Identifying and implementing improvements to digital platforms, based on data-driven analysis and business needs, to optimise user experience, engagement and conversion

    Essential Skills:

    • Extensive experience with practices and techniques related to web merchandising or online retailing
    • Experience with Google Suite including: Analytics, Search Console, Google Ads, Tag Manager
    • Previous experience managing social media platforms including: Facebook, Instagram, YouTube, LinkedIn
    • Data analysis, testing and data collection
    • Proven experience curating new audiences & building on existing

     

    Skills and Qualifications

    • Excellent work ethic and adaptability
    • Strong organisational and time management skills
    • Excellent attention to detail and accuracy
    • Highly analytical with the ability to think outside the box
    • The highest standards of integrity and confidentiality
    • Excellent written and verbal skills in English & Mandarin
    • Proficiency in Microsoft Office including Excel, Word

     

    Desirable Qualities:

    • Knowledge of the health and homeware industries 
    • Experience in WordPress admin
    • Experience in SEO
    • Experience in creating newsletters in Sendy or SendGrid
    • Basic HTML & CSS, Adobe InDesign, Photoshop

     

    Enthusiasm and going the extra mile will be highly prized as you take full ownership of tasks and operate in our dynamic environment.

     

    What’s in it for you?

    • A dynamic technologically advanced environment which embraces new challenges and constant innovation
    • Opportunity to work with a group of motivated, result-driven, fun-loving high achievers
    • Flexible working hours and locations
    • Large scope for career advancement in various fields of your choice

     

    To be considered for this amazing opportunity to be part of the FirstClass group, please forward your cv and cover letter stating BRIEFLY

    • Three reasons why you are interested in this position
    • Three reasons why we should hire you
    • Your experience and result in Ecommerce store management (up to 50 words)
    • Three of your highest achievements;apply-now