The Company
FirstClass.com.au is an awarding winning online retail travel agency that specialises in luxury travel. Travel is bouncing back and we are rebuilding our team to service our established VIP database.

The Role
Organising first/business class flights, high-end cruises and accommodation for discerning clientele from first point of contact through to travel and beyond.

Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship.

Skills and Experience:
We are looking for a results driven salesperson with great customer service skills who is passionate about travel and familiar with a variety of luxury air, cruise and land products.
• At least 1 year experience in travel sales, retail preferred
• Excellent English skills, both written and oral
• Solid organisational skills
• Strong attention to detail
• Experience with GDS required (Amadeus Preferred)

Why Join FirstClass.com.au?
• We love celebrating our wins, and we win often! Cruises, team dinners, gold class movies, etc.
• Work at any of our fun and inclusive offices in Sydney – After your initial training period you can work at any of our offices in Sydney.
• Join a company with a real focus on training and development – You can expect to receive cutting edge training to develop your skill set as a salesperson and travel specialist, with support to grow yourself personally and professionally in line with the company.
• Forget weekend work or staying late – We truly promote an inclusive, flexible and balanced workplace with evolving opportunities for our staff. Monday to Friday only, and if you’re in the office past 5:30, we’ll tell you to go home!
• Excellent above award rates – Base salary from $65,000 plus bonuses, OTE $100,000 plus super
• We encourage team participation in exclusive sales incentives, and you’ll get the opportunity to travel on luxury educational trips in partnership with our extended trade family.
• You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.

To be considered for this opportunity please forward your CV and cover letter stating briefly:
– Two reasons why you are interested in this role
– Two reasons why you should be hired
– Outlining experience working in the retail travel environment and any experience working towards targets/KPIs)

We look forward to hearing from you.

About Us

FirstClass.com.au was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s Independent National Award-Winning Premium Travel Agency who specializes in First and Business Class flights, Six Star Cruises, Luxury Holidays and Extraordinary Experiences.

We are rebuilding our team to continue servicing Australia’s elite travellers exploring the world again. 

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary and bonus package with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges

The Roles

We are seeking dedicated Airfare Consulants or Support Agent for First and Business Class Airfare Consultants.
Airfare consultants service our clients, mainly organising first and business class travel.
The Airfare Support Agent will help our airfare team searching for best first and business class fares, issuing tickets (Majority through consolidators and in-house ticketing facility for a couple of airlines), processing airline flight schedule changes, cancellations, refunds, liaising between FirstClass and consolidators, airlines, with a focus on building an ongoing relationship.

Skills and Experience

• Minimum of 12 months experience in retail airfare consulting or an airfare consolidator
• Excellent knowledge and experience in booking airfares, fare rules and regulations, including but not limited to around world fares, reissuing and refund process
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Strong time management and deadline prioritisation ability
• Strong attention to detail
• Proficiency in GDS and computer skills

Desirables

• Experience in Amadeus
• Experience in VTO
• Self-ticketing on Amadeus

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Which role is for you and why (airfare consultant or agent support)
• Your experience in retail travel(up to 50 words)
• your achievements

We look forward to hearing from you!

No Experience or not the right role for you?
follow FirstClassTravelAcademy.com or on Instagram @firstclasstravelacademy

The Role
As part of FirstClass.com.au’s award winning sales team, the Cruise Specialist will provide our clients with first class service of their luxury travel needs.

Responsibilities
Organising amazing luxury cruise holidays for discerning clientele from first point of contact through to travel and beyond Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship

Skills and Experience
You are a results driven sales person with great customer service skills, passionate about cruising and familiar with a variety of luxury air and land products. Dedicated, flexible and willing to take initiative, you are a great team player who can easily communicate and interact with your customers and colleagues.
• 2 years experience in cruise sales, retail preferred
• Excellent English, both written and oral
• Solid organisational skills
• Strong attention to detail

To be considered for this opportunity please forward your CV and cover letter stating briefly:
Please forward your cover letter (outlining experience working in the retail travel environment and any experience working towards targets/KPIs) and resume now via the link below.

FirstClass.com.au is establishing a new brand PointsAdvisor to help our clients using reward points for predominantly first and business class flights.

The Role
We are seeking a Award Travel Specialist to join a new brand of First Class Travel Team to assist our first and business class clients to book redemption flights with airlines or other luxury travel partners.

Benefits

• Be part of a dedicated, fun, caring and passionate team in building a startup venture
• Excellent salary and bonus package with unlimited earning capacity
• Excellent opportunities for career advancement
• Ongoing training and professional development opportunities
• A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations
  
  Skills and Experience
• Experience with airline loyalty programs and redeeming flights, desirable
• Strong numerical and analytical skills
• Demonstrated experience in sales and working towards targets/KPIs
• Exceptional written, verbal and interpersonal communication skills
  
  To be considered for this amazing opportunity to be part of the First Class Group, please forward your CV and cover letter stating:
• Why you are interested in this role
• Why we should hire you
• your highest achievements
• Your experience in retail travel or redemption flights if any (up to 50 words)