We have used FirstClass a few times now for our corporate and personal bookings. Despite requesting several changes to our dates and destinations, Cynthia and Tina were both fantastic in meeting our requests. Great service and very helpful!
George D
Our travel agent Robert, was always available to help, and was extremely efficient . Service was truly “first class” and we would have no hesitation in recommending them.
Hazel P
Jennifer provided an excellent service - prompt responses, great seat allocations, transit hotel went smoothly. Etihad BC was excellent. Will use again.
Lunar T
Isaac was amazing! He was patient, knowledgeable, and his service was excellent. He explored many options for me. I could not have done this without him. I recommend Isaac as an expert in searching reward flights business / first class, and also business class fare deals. I am very happy that I have a rewards flight to Europe, and the return journey on a paid well priced deal, all booked at very short notice. Thank you, Isaac. Well done!
Roslyn P
Have used First Class for several years and the recent experience with Rob M has been consistent with all previous engagements. The team at First Class are very professional, efficient, helpful and responsive. I have no hesitation in recommending First Class and in particular Rob M to my friends and colleagues.
Terry L
First Class is a brilliant travel agency for my family. Cynthia is absolutely incredible. She’s organised our international flights using our American Express points. She’s always so efficient, patient, and friendly. I highly recommend this company.
By the way, the French tour they organised for my family was magnificent. It was the best experience I’ve ever had. Thank you, guys; you were amazing.
Jacqueline W
Cynthia was amazing - super prompt, gave me several options and ultimately found me a great deal.
Briony O
Ms Moore was extremely professional in her approach to finalising our airfare requirements, giving options as requested, and advice as needed. I have had problems with other employees in previous years but I have nothing but praise for Ms Moore's attitude and ethics. In this instance, I cannot suggest anything which would have improved this service.
Brian S
Excellent experience travelling to Europe and back with Cathay and arranged for us by firstclass.com.au. Jennifer went the extra mile to assist and found us an well priced business class fare that fitted in well with our plans. We will use firstclass again!
David H
I’ve had the pleasure of being a customer of Rob’s over the past few years. Although previous inquiries did not result in a purchase, Rob always provided exceptional customer service. Recently, I was able to proceed with his quote for six business-class return flights to Istanbul.
In all our interactions, Rob has been consistently professional, prompt, and courteous. I’ve thoroughly enjoyed dealing with him and would happily recommend his services to friends and family.
Michael C
Donna was an absolute pleasure to deal with. She understood our needs very well and she acted promptly and efficiently in securing tickets to Europe we were very happy. Thank you Donna
Thena K
We’ve been booking with First Class Travel for many years and will continue to do so. Cynthia has been wonderful.
Mark V
Donna was great. Quick, efficient and helpful. Had problems earlier with someone else. Luckily changed to her
AJK
You are the most efficient and attentive travel agent we have used in 40 years of travel.
Ross H.
Donna is First Class. Excellent service. Only thing to improve would be to clone Donna!
Barry K
Booked return UK flights with Cynthia at FirstClass almost a year ahead of travel, and it was a very easy and enjoyable experience.
Six months before we travelled, we needed to change our return date to stay in UK for the arrival of our son's first child - our first grandson. Cynthia took total control and within 2 days (including her Saturday day off!!) we had new flights organised. Can't thank her enough and recommend First Class to anyone travelling.
Eddie F
Jennifer. Speed. Service. Professionalism. “Going the extra mile”.
Eric B
Friendly, helpful and professional. I was impressed
with the speed of service, without compromising quality.
Claude G
Donna at First Class was super speedy, efficient and friendly, explaining any potential details to be aware of. Thank you!
Judi P
Donna Moore was outstanding in ensuring we had a trouble-free and amazing first-class round trip on JAL. I understand her herculean effort to address an issue with an incorrect surname on my booking before our return flight through Paris was a nearly impossible task. But she did it, and I was able to fly home without effort or stress.
We thoroughly enjoyed our first-class experience on JAL and highly recommend it. We were looked after so well on each leg, and their airport lounges were amazing.
Thank you Donna, FirstClass.com.au, you are amazing, and Tina, well done for having such an accomplished team manager.
Schelly G
(re. Bocelli concert) Our stay was superb, super relaxing, dinner was great, limo to the concert was a great Merc Benz. I went to his concert 10 years ago, I enjoyed it, this time, it's even better, it has evolved over time, weather was perfect. Bocelli, other singers, and dancers were superb. Car park and entrance were vastly improved with great organization. The evening was very romantic, with beautifully dressed women and
handsome italian men. There are more Italian audience this time. Totally recommend this tour! Thanks for organising it Tina!
Ray F.
Jenny was very quick with he initial response, and efficient with her subsequent communications.
Dean W
Outstanding as always. FirstClass.com.au are totally responsive and reliable at delivering a good result for us continually.
Ronald, P
Efficient, knowledgeable and pleasant. I'm very happy with the service and will recommend to friends.
Ritva M.
Just booked a points plus Europe trip for next year with your senior points consultant Cynthia.
We would like to commend her for the excellent service we received and her good advice and speedy response with a resolution perfect for us . Thank you for your team members great service .
It’s our third time booking with your team and always a pleasure to deal with.,
Steve & Barbara U
Would highly recommend have been dealing with Donna Moore and cannot praise her highly enough nothing was too much trouble excellent service.
Angela F
I have been using First Class.com.au for at least 20 years. Tina Tong and her team have ALWAYS delivered a First Class service and her team are polite and clever. I have absolutely no hesitation in recommending the team to my friends. Tina always goes above and beyond to make things work.
Maree M
Used pre-Covid and always very happy. Venturing overseas again at last and same impeccable service.
Margaret C
From my initial enquiry with you it was just a breeze in booking our flights.
Brendan R
This was my first time using FirstClass.com.au. Jennifer and FirstClass.com.au were an absolute pleasure to do business with. I was able to get the dates and target price points on a great airline. I was kept updated with a few minor schedule changes in the lead up. Everything went perfectly. I wouldn't hesitate to use them again.
Astrid C
Words cannot describe Donna at First Class. She is simply amazing. She is very experienced, knowledgeable and is brilliant when it comes to travel plans and you can travel with the knowledge she has everything covered.
All our trips will be done through her in the future and I cannot recommend her highly enough.
Thank you Donna, we absolutely loved our trip!
Colleen P
Everything went smoothly - Qatar was wonderful - Rob was very professional facilitating my changes.
Jo P
excellent attention to detail and service. Thanks Donna!
Steve M
We have used FirstClass a few times now for our corporate and personal bookings. Despite requesting several changes to our dates and destinations, Cynthia and Tina were both fantastic in meeting our requests. Great service and very helpful!
George D
I want to express how impressed we've been with Isaac. Over the past week, we've been in touch with him to finalize the last of our internal European travel plans. Whether through written or verbal communication, he has consistently been the most responsive—both pleasant and efficient—and incredibly effective. It has been an enjoyable experience.
Ian B
An incredibly helpful, efficient service from finding us the most reasonable price, to excellent communication and information once we had secured our flights. I would highly recommend them
Gill H
Great experience dealing with FirstClass.com.au! Thank you Jennifer. Travelling ANA from SYD-LHR return was very enjoyable. Very comfortable & exceptional service. A smooth & trouble free journey.
James B
EXCELLENT, personal service was provided by Jenny. My entire trip to Europe via China consisted of 8 flights and all worked out very smoothly. I would not use another travel agency but FirstClass.com.au 🙂
Peter B
Cynthia was always quick to respond and very thorough.
Renae D
Cynthia organised our flights to Japan on ANA, her service is beyond reproach. A real travel agent who sources the best deal for her client. My wife and I highly recommend Cynthia and First Class Travel. We look forward to our next holiday with Cynthia's guidance.
Gary & Danielle C
Jennifer at FirstClass was fantastic, friendly and had a great eye for detail. She is one of many great agents working for a great team.
Michael B
Quick response & good results
Patricia CK
Jennifer was very helpful and timely in providing quotes as well as a lovely demeanor. I'd definitely book with her again!
Sarah W
I wanted to have a luxury experience to celebrate my 70th birthday and Donna Moore was amazing. She is very knowledgeable and Responds quickly to questions asked. She managed to book me on a Ponant Kimberly Cruise and accommodation both ends. Sadly, I had to cancel due to a back injury and Donna was so lovely giving me all the necessary information for my Travel Insurance claim. Definitely a 5 Star experience.
Julianne E
