Singapore Airlines First Class – Image: Singapore Airlines
Singapore Airlines has been named ‘World’s Best Airline’ in the 2018 Skytrax Awards. The airline also did well in the premium categories claiming, ‘World’s Best First Class’ and ‘Best First Class Airline Seat’ as well as taking ‘Best Airline in Asia’ in this year’s World Airline rankings.
This is the fourth time the Star Alliance member has nabbed the top spot in the annual voting event that takes into account more than 20 million votes through traveller surveys. The awards rated more than 335 airlines between August 2017 and May this year.
Accepting the award in a ceremony held in London, Singapore Airlines Chief Executive Officer, Mr Goh Choon Phong commented, “Singapore Airlines is honoured to be named ‘World’s Best Airline’ in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world’s best travel experience to our customers."
“The World Airline Awards are based on direct feedback from customers, who we know have more airlines to choose from in this highly competitive global environment. The recognition will further motivate us to improve upon the three main pillars of our brand promise – product leadership, service excellence and network connectivity – to ensure we retain our competitive advantage and continue to meet and exceed customer expectations."
Reciprocally, Chief Executive Officer for Skytrax, Edward Plaisted added, “We congratulate Singapore Airlines on this fabulous achievement, being voted the World’s Best Airline by customers for a fourth time in the awards history. A key ‘wow’ factor for customers is consistency and this proved to a real asset for Singapore Airlines who scored highly across both product and service. I am sure Singapore Airlines will also take great pride in winning the World’s Best First Class award, less than one year after they introduced their new first-class suites."
Qatar Airways took out second place with All Nippon Airways rounding out the top three airlines.