Qatar Airways has developed a new online system for passengers who wish to print their own baggage tags before arrival at the airport.
Designed to take advantage of a seamless experience from the moment of checking in online, My Q-Tag enables customers to arrive at the airport and proceed directly to the web check-in bag drop counter, where a Customer Service representative will process their already labelled baggage.
Currently available to 103 destinations for those passengers exiting Doha, the innovative process adds a further layer of customer service to the online check-in process by enabling customers to proceed quickly into the departures area where they can avail of more time to relax before boarding their flight.
Qatar Airways Chief Executive Officer, Mr. Akbar Al Baker said, “With the capacity to handle 8,700 customers per hour, HIA will provide a seamless, hassle-free experience to our passengers, from check-in to passport control and boarding. Qatar Airways passengers will be thrilled to take advantage of our new My Q-Tag service, along with the comfort and functional design of the new airport, and the exceptional shopping and dining choices it offers.”
The HIA Passenger Terminal Complex houses a total of 138 check-in counters across five islands, including 108 counters for Qatar Airways Economy passengers and all other airlines, 16 counters dedicated to Qatar Airways Business Class travellers and 14 luxury, bespoke, seated check-in counters for Qatar Airways First Class passengers.
In addition, the new airport is also equipped with 34 self-check-in kiosks to further streamline the process and enable customers to print their own boarding passes.
The new airport is located on the coast and just 16-km from the centre of Doha. Thanks to a sophisticated newly-built road infrastructure surrounding HIA, arrival time to the airport is around 25 minutes, depending on the traffic. Qatar Airways passengers can travel to HIA via car, bus, taxi or limo services.