Qantas has had the best monthly result for on-time flight arrivals and departures for any major airline in more than a decade.
The February report from the Bureau of Infrastructure, Transport and Regional Economics showed Qantas had a record 92.5 per cent in on-time departures and 91.7 per cent in on-time arrivals.
Punctuality records were broken in both Perth and Darwin, while Brisbane, Adelaide and Townsville recorded their best results in seven years.
Record punctuality was also made on return flights to Perth from Sydney, Melbourne and Brisbane.
Qantas’ reputation as the most punctual and reliable major domestic airline was cemented in 2013 when the airline lead the competition in 12 out of 12 months of the year in both arrivals and departures. It was the first time Qantas, or any other airline, had been able to lead by that margin. 2013 also marked the fifth year in a row Qantas has recorded the best results.
Qantas Domestic Chief Executive Officer Lyell Strambi said despite the airline’s current financial challenges, Qantas’ operational performance has never been stronger.
“Qantas is committed to delivering a premium reliable service to our customers each and every time they travel with us – this will not change,” Mr Strambi said.
“Operational excellence for us is not just about ticking boxes, it’s about making sure our customers get to their meetings on time and home to their families for dinner.”
Mr Strambi said, “Qantas’ punctuality record is one of the leading reasons our customers continue to fly with us.
“Our punctuality in addition to our fleet of aircraft, superior network, frequencies, exceptional service, lounges and frequent flyer program, is why we continue to be the best for business and premium travellers.”
Qantas Domestic had less than one per cent of their flights cancelled for the month of February.
