Malaysia Airlines Upgrades Services To Enhance Customer Experience

Malaysia Airlines launched the Frontend Check-in Lounge, an upgraded and exclusive premium check-in facility at KL International Airport (KLIA) for its First Class and Business Class passengers as well as Enrich Platinum Loyalty and Frequent Flyer members. The launch was graced by renowned Malaysian celebrity, Datin Seri Tiara Jacquelina. Also present at the launch were Malaysia Airlines’ Chairman, Tan Sri Dr Munir Majid and Malaysia Airlines’ Managing Director/Chief Executive Officer, Tengku Dato’ Sri Azmil Zahruddin.

First Class and Business Class passengers of Malaysia Airlines will now enjoy Malaysia Airlines hospitality in an exclusive check-in lounge where their departure formalities at KLIA will be processed with ease and comfort. The Enrich Platinum members will continue to enjoy the ‘Meet and Greet’ service which will now be part of the new Frontend Check-in Lounge.

This transformed environment will enable the airline’s personnel and passengers to interact in a classier, friendlier and cosier atmosphere while the new check-in technologies introduced in this facility will help to further automate processes and improve workforce productivity.

Malaysia Airlines also took the opportunity to officially announce its ‘Chef-on-Call First’ service which was introduced earlier this year. Chef-on-Call-First is a special enhanced dining experience currently offered to First Class passengers on Malaysia Airlines flights between Kuala Lumpur and the cities of London, Amsterdam and Sydney.

This service allows passengers to pre-order their preferred choice of main course from a wider range of menu selections. Every two months, the menu will be revised where 5 dishes are taken out and replaced with new dishes to ensure the menu listing choices does not become monotonous. Passengers can avail this service 24 hours before their travel with just one call or by logging their request online through a designated web page.

 At the launch in KLIA, Malaysia Airlines also showcased a new design headphone with technology to generate high performance sound quality that has been introduced in the First Class and Business Class cabins of Malaysia Airlines’ B747 and B777 flights between KLIA and its European destinations, including London. These headsets made with full-size ear cup for extreme comfort and swivel, fold flat for compact storage. They also come with black leatherette replaceable ear pad and active noise cancellation.