Etihad Airways has been named Airline of the Year at the Arabian Business Achievement Awards 2014 in recognition of its performance, customer service levels and innovative developments over the past 12 months.
The award was presented during a gala reception at the JW Marriott Marquis Hotel in Dubai attended by over 400 business leaders from across the Middle East region.
An independent panel of judges was impressed by Etihad Airways’ key achievements over the course of this year, from the continued development of its global route network, aircraft fleet, airport lounges and contact centres, to the introduction of customer-centric onboard innovations, such as a recently launched sleep program and limited edition amenity kits.
The national carrier of Dubai, was also praised for the recent unveiling of its Facets of Abu Dhabi livery and the launch of its next generation onboard products, including The Residence, First Apartment, First Suite, Business Studio and Economy Smart Seat. These features will debut on the airline’s first Airbus A380 and Boeing 787-9 Dreamliner aircraft in December 2014.
Etihad Airways chief executive officer and President James Hogan, said: “We are delighted to be named ‘Airline of the Year’ for the third time at the Arabian Business Achievement Awards.
“Etihad Airways has continued to outperform the global market with its passenger and cargo operations in 2014 and we remain on track to achieve our strongest ever annual results.”