About Us
FirstClass.com.au was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s Independent National Award-Winning Premium Travel Agency who specializes in First and Business Class flights, Six Star Cruises, Luxury Holidays and Extraordinary Experiences.
We are rebuilding our team to continue servicing Australia’s elite travellers exploring the world again.
Perks and Benefits
- Be part of a dedicated, fun, caring & passionate team
- Excellent salary and bonus package with unlimited earning capacity
- Opportunities to explore the world in style
- Opportunities for career advancement
- Ongoing training and professional development
- A dynamic, technologically advanced company that embraces new challenges
The Roles
We are seeking dedicated Airfare Consulants or Support Agent for First and Business Class Airfare Consultants.
Airfare consultants service our clients, mainly organising first and business class travel.
The Airfare Support Agent will help our airfare team searching for best first and business class fares, issuing tickets (Majority through consolidators and in-house ticketing facility for a couple of airlines), processing airline flight schedule changes, cancellations, refunds, liaising between FirstClass and consolidators, airlines, with a focus on building an ongoing relationship.
Skills and Experience
- Minimum of 12 months experience in retail airfare consulting or an airfare consolidator
- Excellent knowledge and experience in booking airfares, fare rules and regulations, including but not limited to around world fares, reissuing and refund process
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Strong time management and deadline prioritisation ability
- Strong attention to detail
- Proficiency in GDS and computer skills
Desirables
- Experience in Amadeus
- Experience in VTO
- Self-ticketing on Amadeus
Apply
To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:
- Which role is for you and why (airfare consultant or agent support)
- Your experience in retail travel(up to 50 words)
- your achievements
We look forward to hearing from you!
No Experience or not the right role for you?
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