The Company
FirstClass.com.au is an awarding winning online retail travel agency that specialises in luxury travel. Travel is bouncing back and we are rebuilding our team to service our established VIP database.

The Role
Organising first/business class flights, high-end cruises and accommodation for discerning clientele from first point of contact through to travel and beyond.

Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship.

Skills and Experience:
We are looking for a results driven salesperson with great customer service skills who is passionate about travel and familiar with a variety of luxury air, cruise and land products.
• At least 1 year experience in travel sales, retail preferred
• Excellent English skills, both written and oral
• Solid organisational skills
• Strong attention to detail
• Experience with GDS required (Amadeus Preferred)

Why Join FirstClass.com.au?
• We love celebrating our wins, and we win often! Cruises, team dinners, gold class movies, etc.
• Work at any of our fun and inclusive offices in Sydney – After your initial training period you can work at any of our offices in Sydney.
• Join a company with a real focus on training and development – You can expect to receive cutting edge training to develop your skill set as a salesperson and travel specialist, with support to grow yourself personally and professionally in line with the company.
• Forget weekend work or staying late – We truly promote an inclusive, flexible and balanced workplace with evolving opportunities for our staff. Monday to Friday only, and if you’re in the office past 5:30, we’ll tell you to go home!
• Excellent above award rates – Base salary from $65,000 plus bonuses, OTE $100,000 plus super
• We encourage team participation in exclusive sales incentives, and you’ll get the opportunity to travel on luxury educational trips in partnership with our extended trade family.
• You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.

To be considered for this opportunity please forward your CV and cover letter stating briefly:
– Two reasons why you are interested in this role
– Two reasons why you should be hired
– Outlining experience working in the retail travel environment and any experience working towards targets/KPIs)

We look forward to hearing from you.

About Us

FirstClass.com.au was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s Independent National Award-Winning Premium Travel Agency who specializes in First and Business Class flights, Six Star Cruises, Luxury Holidays and Extraordinary Experiences.

We are rebuilding our team to continue servicing Australia’s elite travellers exploring the world again. 

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary and bonus package with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges

The Roles

We are seeking dedicated Airfare Consulants or Support Agent for First and Business Class Airfare Consultants.
Airfare consultants service our clients, mainly organising first and business class travel.
The Airfare Support Agent will help our airfare team searching for best first and business class fares, issuing tickets (Majority through consolidators and in-house ticketing facility for a couple of airlines), processing airline flight schedule changes, cancellations, refunds, liaising between FirstClass and consolidators, airlines, with a focus on building an ongoing relationship.

Skills and Experience

• Minimum of 12 months experience in retail airfare consulting or an airfare consolidator
• Excellent knowledge and experience in booking airfares, fare rules and regulations, including but not limited to around world fares, reissuing and refund process
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Strong time management and deadline prioritisation ability
• Strong attention to detail
• Proficiency in GDS and computer skills

Desirables

• Experience in Amadeus
• Experience in VTO
• Self-ticketing on Amadeus

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Which role is for you and why (airfare consultant or agent support)
• Your experience in retail travel(up to 50 words)
• your achievements

We look forward to hearing from you!

No Experience or not the right role for you?
follow FirstClassTravelAcademy.com or on Instagram @firstclasstravelacademy

About Us

FirstClass.com.au was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s Independent National Award-Winning Premium Travel Agency who specializes in First and Business Class flights, Six Star Cruises, Luxury Holidays and Extraordinary Experiences.

We are rebuilding our team to continue servicing Australia’s elite travellers exploring the world again. 

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary and bonus package 
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges

The Roles

We are seeking a dedicated Airfare Ticketing Specialist who has extensive experience in issuing and reissuing airline tickets, to support our first & business class airfare consultants, process flight schedule changes, cancellations, refunds

You can work Part Time or Full Time, with flexible locations. 
 

Skills and Experience

• Minimum of two year experience in working with Amadeus advance reservation, ticketing, and fares
• Proficiency in issuing and reissuing airline tickets via Amadeus and Consolidators
• Excellent knowledge and experience in booking airfares, fare rules and regulations, including but not limited to around the world fares, reissuing and refund process
• Responding to customer flight enquiries on date change, schedule change, name change, refunds, cancellation
• Processing refunds via Amadeus and third-party suppliers (Consolidators)
• Managing Amadeus queues
• Excellent written and verbal communication skills
• Proven ability to thrive in a high volume environment
• A high level of attention to detail
• Strong time management and deadline prioritisation ability

Desirables

• Experience in VTO

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Reasons why you are interested in this position
• Reasons why we should hire you
• Your experience in airline fare ticketing(up to 50 words)

We look forward to hearing from you!

The Role
As part of FirstClass.com.au’s award winning sales team, the Cruise Specialist will provide our clients with first class service of their luxury travel needs.

Responsibilities
Organising amazing luxury cruise holidays for discerning clientele from first point of contact through to travel and beyond Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship

Skills and Experience
You are a results driven sales person with great customer service skills, passionate about cruising and familiar with a variety of luxury air and land products. Dedicated, flexible and willing to take initiative, you are a great team player who can easily communicate and interact with your customers and colleagues.
• 2 years experience in cruise sales, retail preferred
• Excellent English, both written and oral
• Solid organisational skills
• Strong attention to detail

To be considered for this opportunity please forward your CV and cover letter stating briefly:
Please forward your cover letter (outlining experience working in the retail travel environment and any experience working towards targets/KPIs) and resume now via the link below.

Firstclass.com.au is a luxury travel agency specialising in first and business class flights, luxury holidays, six star cruising & extraordinary experiences to worldwide destinations.

About the Role

We are seeking a Marketing Assistant who is highly motivated, a fast learner with good attention to detail and excellent written and verbal English language skills.  

You will be responsible for supporting the travel sales team with various tasks including asset management, website updates, eDM composition, social media.

This is currently a part time position, but could be developed to full time in the future.

Skills and Experience

Must be computer savvy and quick to pick up new tasks
Well-developed organisational and time management skills
Excellent listening skills with attention to detail and accuracy
Excellent written and verbal skills in English
The ability to problem-solve with excellent initiative 
Dedication to work and a desire to constantly improve yourself
High work quality standard, excellence being your benchmark
Proficiency in Microsoft Office including Excel, Word

Desirable Qualities

Experience in WordPress admin
Experience in creating newsletters in MailPoet or Sendy
Experience in Adobe InDesign, Photoshop, Premier
Basic HTML & CSS
Competency in copy/travel blog writing

Enthusiasm and going the extra mile will be highly prized as you take full ownership of tasks and operate in our dynamic environment.

What’s in it for you?

A dynamic environment which embraces new challenges and constant innovation
Opportunity to work with a group of motivated, result-driven, fun-loving high achievers
Flexible working hours and locations
Opportunities to explore the world in style
Large scope for career advancement in various fields of your choice
Access to further education in the field of marketing

How to Apply

To be considered for this fantastic opportunity to be part of the First Class team, please forward your cv and cover letter briefly addressing the questions below:

1. Why you are interested in this position?
2. What skills do you possess that would make you a good fit for this role?
3. Your favorite travel destination and why
   
   Ensure your cover letter is submitted with your resume to be considered for this position and APPLY NOW!

FirstClass.com.au is establishing a new brand PointsAdvisor to help our clients using reward points for predominantly first and business class flights.

The Role
We are seeking a Award Travel Specialist to join a new brand of First Class Travel Team to assist our first and business class clients to book redemption flights with airlines or other luxury travel partners.

Benefits

• Be part of a dedicated, fun, caring and passionate team in building a startup venture
• Excellent salary and bonus package with unlimited earning capacity
• Excellent opportunities for career advancement
• Ongoing training and professional development opportunities
• A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations
  
  Skills and Experience
• Experience with airline loyalty programs and redeeming flights, desirable
• Strong numerical and analytical skills
• Demonstrated experience in sales and working towards targets/KPIs
• Exceptional written, verbal and interpersonal communication skills
  
  To be considered for this amazing opportunity to be part of the First Class Group, please forward your CV and cover letter stating:
• Why you are interested in this role
• Why we should hire you
• your highest achievements
• Your experience in retail travel or redemption flights if any (up to 50 words)